Thursday’s letters: Health Link line needs more resources

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It’s very nice that we have an 811 number to help people who are sick, senior, and alone. However, it’s a shame that the Alberta government won’t increase the budget to handle the volume increase due to COVID.

I’ve tried for three days to get through and talk to someone about my health only to receive a busy signal regardless of the time of day I called. No fun when you’re sick. So I took the second option and booked a testing appointment online. When I arrived for my appointment it wasn’t clear that the clinic was in Grant MacEwan Mill Woods campus. I finally figured it out; most wouldn’t! No big deal — only 10 minutes late.

Then I saw the lineup, which was about 100-plus! Then you had to climb up a grassy hill and stand in a huge group of people who may or may not be infected. How is a sick senior to do that? I didn’t see any parking either.

Do they think that a senior can climb that hill, or stand in a lineup like that? Especially when they couldn’t get out of bed, eat, or drink for three days? This leads me to believe our government is not doing enough for its citizens during this pandemic. Do they realize how many seniors they’ve marginalized by having everything online, with a large portion not being computer literate or even owning a computer?


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