New date for Oilers 50/50 draw still up in the air with 15,000 transactions needing to be refunded

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Between Monday and Thursday at noon, raffle participants had the option to email the foundation and request a refund for some or all of their transactions or to receive their ticket confirmation. This was to ensure the integrity of the draw and that all participants were entered willingly with the appropriate number of tickets, Minckler said.

Currently, the technology service provider Ascend Fundraising Solutions is working round the clock to conduct the refund process. Company CEO Daniel Lewis said the server complications were impacted by the increased capacity for this draw. After the Aug. 5 draw reached capacity, the maximum number of tickets was increased by 2.5 times for the Aug. 7 draw.

“Yes, the increased capacity created certain issues on our side, which we believe is responsible for this particular problem, which we have now since completely resolved,” Lewis said. “This is an important matter we’re going to resolve. We’re going to do the right thing. We’ll sacrifice expediency for integrity.”

In responding to the criticism the raffle faced last week, Minckler said her message to participants is the organizers have been working tirelessly to fix the situation and a ticket number won’t be drawn until they are certain all the necessary refunds have been made.

“We have been working tirelessly to communicate with customers to make sure that we hear back from them and that we do the right thing,” she said. “We’re not going to make the draw until refunds are done, till we have it right. We appreciate the response we’ve received form hockey fans all over the province of Alberta, someone is going to walk away a multi-million-dollar winner.”

The Aug. 5 jackpot, which has been claimed by a winner who has not been named, went for $2.7 million, with the other half going to local charities.

Funds from the raffles go toward programs supporting vulnerable Edmontonians, as well as youth hockey, with a goal to increase participation of underrepresented groups. Since its inception in 2001, the foundation has contributed in excess of $40 million to more than 2,900 charities, community groups and minor hockey programs.

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