Edmonton Oilers’ record setting 50/50 cut short over technical issues

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On average, the 50/50 jackpot is usually around $87,000. The prior largest jackpot on record was $336,000 on April 12, 2017, during the first-ever playoff game at Rogers Place.

The option to allow online 50/50 raffles was announced in July by the Alberta Gaming, Liquor and Cannabis.

April Isadore was hoping to participate in the online draw when she saw the link for the 50/50 appear on her Facebook page. She said she attempted to purchase $200 worth of tickets Saturday afternoon but the site was unable to process the transaction. She tried a second time a few minutes later to purchase $150 worth of tickets but the problem continued.

Isadore said she didn’t learn the site withdrew the full $350 until she checked her bank account later that day.

“The Oilers took the money out but I never got an email or anything to say this is the ticket numbers you bought or anything like that,” she said. “If I’m not eligible for the draw, then give me my money back because I never received any confirmation that I was in the draw.”

Isadore said she’s been trying to reach out to the foundation for a refund but hasn’t been successful just yet.

Shipton said charges on credits cards were pre-authorized, so if someone didn’t receive a ticket those charges should go away.

“We’ve made numerous calls to customers and we continue to do that,” he said. “We’ve been on the phone, we’ve sent out over 1,000 email communications. Certainly, if people have concerns they can call or email us and we’ll address them immediately.”

Shipton said the money going to the foundation will go towards COVID-19 relief and youth wellness projects.

jlabine@postmedia.com

Twitter.com/jefflabine

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