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He said the foundation apologizes for the inconvenience “but the integrity of the draw and consumer protection has always been our top priority.”
The foundation previously voided about 12,800 of 297,000 purchases after a technical glitch led to some buyers being charged multiple times during the Aug. 7 raffle ticket sale, delaying the drawing process. Buyers had until noon Aug. 13 to apply for refunds by forwarding duplicate confirmations to [email protected]
Customers reached out to the foundation on Tuesday and Wednesday saying their refunds had not been processed, Shipton said.
“When we asked our tech provider to look into it, they were correct that their refunds had not been processed yet,” he told Postmedia via email. “We are dealing with the small group of final refunds to make sure we’ve captured them all.”
The $14.3 million in 50/50 ticket sales shattered the previous $3.2-million record set during a 50/50 raffle for the Oilers days before.
More than $7 million from the draw of the funds is being directed to charities in need due to the pandemic.
The jackpot soared to more than $15 million during the Aug. 7 raffle but after refunds were calculated the winning amount dropped by about $1 million.
— With files from Dustin Cook